The goal of the change is to make Parkersburg’s online portal more user-friendly and facilitate communication between residents and city officials, according to a press release.
“We have meticulously designed it to be more user-friendly, interactive and responsive to the needs of our residents,” Development Director Ryan Barber said in the release. “This platform will foster a stronger connection between the city and its citizens, enabling us to address their concerns and ideas more effectively.”
The website encourages feedback, suggestions and the sharing of concerns, the release said. It also adds interactive applications to allow residents to complete a number of processes from home and outside of traditional office hours.
People can also make online reservations and pay for shelters at city parks, with other facilities to be added soon, the release said.
“As our city continues to grow and thrive, it is crucial that we adapt to the digital age and provide accessible and efficient services to our residents,” Mayor Tom Joyce said in the release. “This website represents a vital tool in enhancing communication, streamlining processes and building a more vibrant and connected community.”
The city paid Revize LLC $46,050 for the website revamp, Finance Director Eric Jiles said.
Earlier this year, the city launched the PKB Connect app, which allows residents to submit service requests around the clock to address non-emergency concerns like potholes, streetlight malfunctions and more. A link to download the app can be found on the city’s website under the Quick Links section.