Case Studies
Transforming the City of Pittsfield Into a Multifunctional Government Website Platform
Overview
Pittsfield, MA is a hub for arts and culture, engaging residents, and traveling tourists, requiring the municipality to have a superb website. The tech-savvy and innovative employees of the City of Pittsfield selected Revize, The Government Website Experts after a high-stake RFP process for the redesign of their municipality website. The City of Pittsfield desired a website with all the gadgets and gizmos residents could ever need while making crucial information clear and transparent. Through the past 12 years, the City of Pittsfield continues to grow as a leader in the space for government website excellence while collaborating with Revize along the way.
The Goals
- Bringing information residents need to know to the forefront of the homepage
- Creating a platform for census counting that decreases Pittsfield resources
- Making a website accessible and manageable on a variety of devices (Desktop, Tablets, Phones)
- Creating a user-friendly CMS for administrators to post timely information
The Challenges
- The old Pittsfield website was difficult for users to find important information, causing the city to receive 30-40 calls a day from residents.
- Excess census letters being sent into the voter office
- Adapting to CMS software that translates to multiple devices
- The previous Pittsfield website was difficult to use for employees causing information posting to be delayed.
The Approach
The approach for this plan encompassed a spark of technological innovation, and a hands-on approach to creating leading responsive web design and new wave features. The IT director of Pittsfield, Scott Conners worked 1:1 with Chief Technology Officer of Revize, Derek Ortiz to create a specialized QR code for a census app. This app eliminated the need for residents with no changes in their homes to send a letter, instead, they submit their census online. In addition, the Sales Business Development Director of Revize that spearheaded this project, Joseph Nagrant, provided same-day responses for answering questions about the opportunities Revize could help Pittsfield with to leverage their site.
The Results
Pittsfield is now a multi-functioning community engagement website, that offers leading services for residents. The Census App was created with the help of Revize, and lowered the amount of unnecessary mail that the voting office was receiving in previous years. The website now features cutting-edge web design, with a homepage that highlights anything and everything a resident could need from their municipality. Including a real-time COVID-19 tracker that shows cases in the Pittsfield region, and specialized department pages. The government agency has received notes from residents of the ease of the website on different devices, and employees of the city can easily access web content editing features.
Overview
For large government agencies like Clark County, Nevada, staying up to date with current website standards can be difficult. Especially in the midst of government responsibilities and a global pandemic. The county has a population of about 2.4 million residents, making a functional website crucial to the county. In April of 2019, the county embarked on a journey with the Revize team to modernize the 10-year-old website to benefit county constituents and staff.
The Goals
• Reducing stale and outdated content and web pages
• Bringing the most used content functions by residents to the main navigation (online payment, assistance benefits, top services)
• Building a website with a mobile-friendly design
• Meeting the needs of the community with well-organized content
• Bringing the most used content functions by residents to the main navigation (online payment, assistance benefits, top services)
• Building a website with a mobile-friendly design
• Meeting the needs of the community with well-organized content
The Challenges
Before the Revize web design, the Clark County site didn’t clearly direct residents to the top services they needed, which became imperative during the pandemic when residents need assistance. In addition, the website had around 4,000 pages of content that needed to be sorted through, updated, and optimized.
The Approach
The design approach centered around integrating government website best-practice features, while adhering to the needs of the diverse and large population of Clark County. The development process was about a year long and included pulling analytics to see which pages residents were using most often while collaborating with the Revize Team along the way for tech support.
The design approach included implementing Revize website features like:
• One-button language translation services
• Curated-search feature
• Navigation menu that focuses on Top Services for residents
The design approach included implementing Revize website features like:
• One-button language translation services
• Curated-search feature
• Navigation menu that focuses on Top Services for residents
The Results
The Clark County website is now an award-winning government site and won an award at the 27th annual Communicator Award program for web design excellence in 2021.
The new site is mobile device optimized, includes clear navigation panels, modern aesthetic, user-friendly features, and best-practice standards. The Clark County staff plans to continue to work with Revize while expanding their site in the future.
The new site is mobile device optimized, includes clear navigation panels, modern aesthetic, user-friendly features, and best-practice standards. The Clark County staff plans to continue to work with Revize while expanding their site in the future.